Last Updated: January 2026
This Privacy Policy describes how Zambian College of Open Learning (ZAMCOL) collects, uses, and protects your personal information. By using our website, services, or applying to our programs, you agree to the terms of this policy.
1. Information We Collect
Personal Information
We collect the following types of personal information when you interact with us:
- Full name, date of birth, and national ID number
- Contact information (email address, phone number, postal address)
- Educational history and qualifications
- Employment information (if applicable)
- Emergency contact details
- Photographs for identification purposes
Application Information
When you apply for admission, we collect:
- Completed application forms
- Copies of academic certificates and transcripts
- Payment information for application and tuition fees
- Program preferences and specialization choices
Website Usage Information
We automatically collect certain information when you visit our website:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referral source and search terms used
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your application and admission
- Enrolling you in courses and programs
- Communicating important updates about your studies
- Processing payments and issuing receipts
- Conducting assessments and examinations
- Issuing certificates and academic records
- Improving our services and educational offerings
- Complying with legal and regulatory requirements
- Responding to your inquiries and requests
3. Information Sharing
We May Share Your Information With:
- Examinations Council of Zambia (ECZ) - For examination registration and certification purposes
- Ministry of Education - As required for regulatory compliance and reporting
- Educational Partners - For teaching practice placements and program delivery
- Service Providers - Such as payment processors and IT service providers (under strict confidentiality agreements)
- Legal Authorities - When required by law or to protect our rights
We Never Sell Your Personal Information
ZAMCOL does not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate security measures to protect your information:
- Secure storage systems with restricted access
- Encryption of sensitive data during transmission
- Regular security audits and updates
- Staff training on data protection
- Physical security at our facilities
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Right to Access - Request a copy of your personal data we hold
- Right to Correction - Request correction of inaccurate or incomplete data
- Right to Deletion - Request deletion of your personal data (subject to legal obligations)
- Right to Object - Object to processing of your personal data
- Right to Restrict - Request restriction of how your data is used
- Right to Portability - Request your data in a portable format
To exercise these rights, contact us at: info@zamcol-ac.com
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations
- Maintain academic records
- Resolve disputes and enforce agreements
Academic records are retained permanently in accordance with educational regulations.
7. Cookies and Tracking Technologies
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites, including the Student Portal (zamcol.tech). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18. If we discover such information has been collected, we will delete it promptly.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through our website or by email. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@zamcol-ac.com
- Phone: +260 975169694
- Website: www.zamcol-ac.com
- Address: Lusaka, Zambia